Comprehensive IFS support that gives you peace of mind and operational continuity
Post-implementation service, dedicated SLA contracts, performance audits, and ongoing development of IFS Applications and IFS Cloud environments.
Full care for your IFS environment
IFS systems and business solutions should work smoothly, stably, and without interruption — especially where technology directly impacts production, sales, or logistics.
DELEGATE CARE was created so you do not have to face these challenges alone. We help both when an outage or error occurs, and when the system requires updates, regulatory compliance, new processes, or further scaling.
Within DELEGATE CARE we can take care of, among others:
Functional and technical support for IFS
Diagnostics and incident resolution
Preparation of hotfixes and patches
Support during system service updates
Maintenance of custom modifications and DELEGATE solutions
Assistance with integrations, reporting, and configurations
Adapting the system to legal and business regulatory changes
Consultations regarding new requirements and architecture
Training workshops for key users and administrators
Support in expanding the system with new modules and licenses
People who know what they are doing
Services within DELEGATE CARE are delivered by a dedicated team of 20 specialists.
These are business and technical consultants, database administrators, developers, and architects with deep hands-on experience in complex IFS environments.
This ensures your request goes directly to someone with the right expertise who quickly understands your operational context.
IFS Specialists & Engineers
Business, technology, administration, and development in one coherent competence center.
Convenient ticketing and full control 24/7
Cooperation within DELEGATE CARE is supported by a dedicated service portal available around the clock.
DELEGATE Portal available 24/7
DELEGATE CARE clients gain access to a dedicated 24/7 ticketing portal where they can submit requests, attach documentation, track progress in real time, and communicate directly with engineers.
This means greater transparency, effortless oversight over tickets, and a complete audit trail of all performed actions.
Clear rules. Guaranteed response time.
Every business environment has different priorities. That is why the scope of support and SLA parameters are always agreed upon individually.
Production and test environments
Support can cover both production and test instances, delivered remotely or on-site whenever circumstances require.
Tailored SLA parameters
SLA response times, engineering availability, and escalation paths are tailored to your real business needs and the criticality of the system.
Safe changes and system evolution
System development should never introduce operational risk. We rigorously test modifications on dedicated staging instances.
System growth should not bring additional risk.
DELEGATE CARE supports clients in preparing and deploying updates, analyzing their impact on custom modifications and integrations, and thoroughly testing changes prior to production release.
All updates are first installed and verified on test environments, and deployed to production only after positive validation.
Your IFS system can deliver even greater value
We combine technical mastery with deep operational domain knowledge.
You gain not only immediate help during incidents, but the ongoing support of a long-term partner who knows your architecture and guides your growth.
6 Key Advantages of DELEGATE CARE
Predictable, rapid, and accountable maintenance for enterprise stability.
With DELEGATE CARE you receive:
Guaranteed SLA response times
Strict contractual response times down to minutes for critical incidents.
Dedicated engineering team
Assigned senior engineers who know the specifics of your configuration and business.
Proactive system monitoring
Detecting potential bottlenecks before they impact business continuity.
Continuous ERP optimization
Regular database maintenance, index tuning, and performance audits.
Transparent ticketing portal
Full visibility of ticket status, resolution progress, and SLA metric reporting.
Regulatory update assistance
Timely adaptations of your system to changing tax, legal, and reporting requirements.
Need reliable support for your IFS environment?
Get in touch with us. We will discuss your current setup and propose the optimal care and SLA model for your enterprise.